Carfolks.com selects M5 call center to enhance productivity, support its remote workers, and target customers
Employees to Embrace Voice as a Service (Vaas) for reliability across North America
New York, NY-M5 Networks, a leading business to business VoIP phone system provider announced CarFolks.com, a subsidiary of CF Media Group that delivers technology solutions that empower the automotive industry has selected M5 to provide its remote employees in all North American locations with the M5 Call Center solution. CarFolks.com’s employees will have access to a highly reliable and timely network with greater responsiveness and multiple features at predictable costs.
CarFolks.com is an innovator of automotive social networks designed to empower consumers to find local dealerships with the proven ability to provide high levels of customer satisfaction as reviewed by current sales and service customers of those local dealerships.
Always on the go and working from remote locations, CarFolks.com needs access to phones at a moment’s notice. With M5 Network’s Voice as a Service, CarFolks.com’s employees can now quickly access company information, connect with their prospective customers from any location, and ensure the highest level of quality service that the automotive industry depends on.
“As a top tier automotive technology company serving automotive retailers around the country, CarFolks.com needs a communications system of the highest level of sophistication while at the same time is able to expand dynamically as we add to our team around the country,” said David Hein, chief executive officer of CarFolks.com. “M5 Network’s Voice as a Service gives us the flexibility to meet the needs of our diverse remote workforce as we continue to grow at a rapid pace and service many new markets across the United States.”
As a result of implementing the M5 solution, CarFolks.com is able to support its business model, while maintaining the same functionalities that they would have in an office. Since the implementation of M5’s Voice as a Service platform, CarFolks.com continues to expand and add new markets including, Washington, Chicago, Cleveland and California.
“The importance of maintaining communication with prospective customers and a remote workforce is vital to a companies’ bottom line.” said Dan Hoffman, president and chief executive officer, M5 Networks, Inc.
About CF Media Group
CF Media Group is a privately held Ohio company that delivers unique and timely technology solutions that have the ability to empower the automotive industry to drive new profits, cost savings and stronger customer image throughout North America. CarFolks.com is the leading dealership focused, ratings and reviews service that incorporates the benefits of social networking to build a true community connecting consumers with local auto retailers.
About M5 Networks
M5 Networks is the pioneer of "Voice as a Service," a breakthrough solution for business phone communications. Industry experts predict that in ten years no business will have a phone system. Instead, they will require phone system capabilities as an on-demand, managed service over an IP network optimized for voice – in other words, Voice as a Service. Today M5 serves a rapidly growing base of mid-sized businesses. Its solution is distinguished by the rich capabilities and unmatched service that one would expect from an industry leader.
M5‘s Voice as a Service (VaaS) includes three major components: Active Service Management, or proactive, transparent service from deployment through ongoing management and maintenance; Embedded Continuity, or “baked-in” business continuity that goes far beyond simple redundancy; and On-Demand Solutions, which provide actionable business breakthroughs for marketing, call center, staffing and client service functions. M5 Networks has received considerable recognition and was named to the 2006 Inc. 500 (#272) and the 2007 Deloitte’s Technology Fast 50. M5 was recognized by CRN as one of the top 15 Key VoIP Players in 2007. Internet Telephony magazine named M5 Networks an Excellence Award Winner of 2007 for their Call Center solution and awarded 2007 Product of the Year recognition to M5’s Sales Engine. M5 has also been included on the Pulver 100 list for six consecutive years in addition to receiving numerous other accolades. To learn more about M5, please visit www.shoretelsky.com.