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ShoreTel UC Solutions and Applications Provide Reliability and Efficiency for Leading Law Firms

Offerings on Display at ILTA Conference August 19-22
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Las Vegas – Aug. 19, 2013 – ShoreTel® (NASDAQ: SHOR), the leading provider of brilliantly simple unified communications systems including business phone systems, applications and mobile UC solutions, is continuing to meet the complex needs of the law industry with more than 1,000 legal firm customers worldwide. As a member and sponsor, ShoreTel is showcasing its solutions in booth 543 at the International Legal Technology Association (ILTA), today through August 22 at Caesars Palace Hotel in Las Vegas.

ShoreTel offers unified communications (UC) systems that provide exceptional reliability, ease-of-use and management, a low total cost of ownership, and integration with legal services software to facilitate convenient and accurate processes. Specifically, with ShoreTel LexisNexis Time Matters Integration Application, customers have automated access to client records and creation of phone records based on phone number matches, embedded ‘click to call’ support and more. The ShoreTel Cost Recovery Integration Application combines the ShoreTel VoIP phone system with legal and professional services accounting software, such as Equitrac and Copitrak, to facilitate convenient and accurate telephone time tracking and billing.

“ShoreTel’s comprehensive UC offerings and integrated legal applications enable our law industry customers to gain a competitive edge while ensuring they exceed customer expectations,” said David Petts, senior VP of worldwide sales at ShoreTel.

“We selected ShoreTel because it was easy to implement and maintain and was the most reasonably priced of all the options,” said Stephen Moss, systems administrator at Brownlee LLP in Canada. “Not only has ShoreTel saved us time and money on our initial purchase, but ShoreTel Communicator has helped improve the productivity of our lawyers and staff by simplifying searching for contacts, making calls, extension dialing, exporting voice messages for transcription, transferring calls and allowing employees to customize their own phone settings. When it comes to total cost of ownership ShoreTel has exceeded our expectations.”

Here’s what other leading legal firms have to say about ShoreTel solutions: 

  • “In the end, we chose ShoreTel technology for several key reasons. First, the N+1 redundancy model provides the uptime guarantee that is critical to a law firm, without the cap- and op-ex expenditures associated to the competitions’ mirrored-system approaches. Second, administration and maintenance of the system is straight forward, and can be handled by engineers who aren’t otherwise involved in telephony. Finally, the communicator software and the mobility platform are both elegant solutions and they have already added to our attorneys’ productivity, and to their service of the firm’s clients.”– Joe Craven, CIO, Dow Lohnes
  • “As the organization has grown, our equipment did not grow with it. This resulted in costly and time consuming maintenance. ShoreTel was a natural choice, as it’s best suited to a cloud-based service. The ability to integrate it with Microsoft Outlook allows voicemail from clients to be synchronized to mobile devices via email.” – Dean Mostert, IT director, Stephens Scown (UK)
  • “One of the key drivers for the ShoreTel system was the simplicity of the architecture – so it wasn’t a complex thing to put in place – and also how readily available and how quick to implement it was in our two offices. We were almost tripping over ourselves with the speed at which it got implemented.” – Jason Wild, operations director, Bell Gully (New Zealand)

In addition, ShoreTel’s roster of U.S. customers includes those named to the American Lawyer 200 list: Burr & Forman; Holland & Hart; Jackson Lewis; Jackson Walker; Luce Forward; Stevens & Lee; and Sullivan & Worcester.


About ShoreTel, Inc.

ShoreTel, Inc., (NASDAQ: SHOR) is a leading provider of Pure IP unified communications solutions. ShoreTel enables companies of any size to seamlessly integrate all communications - voice, video, messaging and data - with their business processes. Independent of device or location, ShoreTel's distributed software architecture eliminates the traditional costs, complexity and reliability issues typically associated with other solutions. ShoreTel continues to deliver the highest levels of customer satisfaction, ease of use and manageability while driving down the overall total cost of ownership. ShoreTel is headquartered in Sunnyvale, California, and has regional offices in Austin, Texas, the United Kingdom, Sydney, Australia and Munich, Germany. For more information, visit or call 1-800-425-9385.

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