LONDON, UK, April 22, 2013 – ShoreTel® (Nasdaq: SHOR), the leading provider of brilliantly simple unified communications platforms, including business phone systems, applications and mobile UC solutions, today announced that South West law firm Stephens Scown LLP has selected ShoreTel for its unified communications (UC) platform. The ShoreTel solution enables Stephens Scown to improve both internal and external communications and provide increased mobility.
Stephens Scown is one of the leading law firms in the South West of England, ranked for quality of service and legal advice in the independent legal guides, Legal 500 and Chambers. It employs over 40 partners and 200 staff across offices in Exeter, Truro and St Austell.
In order to adapt to its exponential growth in recent years, Stephens Scown decided to integrate a Unified Communications platform across its 40 sites. Following its move to cloud computing in order to improve flexibility, the organisation investigated three different UC systems before selecting ShoreTel’s platform, implemented by e-know.net. In accordance with the law firm’s requirements, the ShoreTel UC solution was able to extend the functionality of a desk phone to mobile devices.
“As the organisation has grown, our equipment did not grow with it. This resulted in costly and time consuming maintenance,” said Dean Mostert, IT Director at Stephens Scown. “ShoreTel was a natural choice, as it’s best suited to a cloud-based service. The ability to integrate it with Microsoft Outlook allows voicemail from clients to be synchronized to mobile devices via email.”
Built on its brilliantly simple business VoIP phone system, ShoreTel’s UC solution brings together VoIP telephony, instant messaging, conferencing, mobility, presence, and collaboration capabilities into a seamless business environment. ShoreTel met Stephens Scown’s requirements by allowing it to offer a much more personable service to its clients, providing customer information quickly and effectively. The next step for the organisation is to extend mobility to tablets, which will not only provide cost-savings by utilizing the law firm’s own cloud network, but will also allow Stephens Scown to provide a better service to its customers.
”Stephens Scown is a growing business that must keep up with its clients’ demands,” said Adrian Hipkiss, EMEA managing director and vice president at ShoreTel. “The importance of excellent customer service cannot be underestimated, and ShoreTel’s UC platform will streamline the business’s communication needs and help it meet the changing requirements of its client base while utilizing its cloud platform.”
About ShoreTel, Inc.
ShoreTel, Inc., (NASDAQ: SHOR) is a leading provider of Pure IP unified communications solutions. ShoreTel enables companies of any size to seamlessly integrate all communications - voice, video, messaging and data - with their business processes. Independent of device or location, ShoreTel's distributed software architecture eliminates the traditional costs, complexity and reliability issues typically associated with other solutions. ShoreTel continues to deliver the highest levels of customer satisfaction, ease of use and manageability while driving down the overall total cost of ownership. ShoreTel is headquartered in Sunnyvale, California, and has regional offices in Austin, Texas, the United Kingdom, Sydney, Australia and Munich, Germany. For more information, visit www.shoretel.com or call 1-800-425-9385.