Cloud Computing (which is also often called “Hosted” or “Software as a Service”) is an increasingly popular way to acquire new technologies. Rather than purchase, install and maintain an application, users subscribe to a monthly service in which cloud applications (including cloud VoIP systems) are located in secure data centers, and vendors take responsibility for owning, configuring and managing them. Businesses connect to these applications through the Internet or private connections. The benefits of the cloud phone systems are plentiful.
IT resources devoted to business phone administration are not focused on key business initiatives and are not helping your company compete in your marketplace. Selection of a cloud based VoIP alternative eliminates those IT headaches, reduces resource costs and frees up your team to work projects that relate to your core business. If running a phone system is not a core competency of your company, why would you waste valuable resources doing it?
As businesses grow, their needs change. By accessing one centralized software platform in the cloud customers can request and take advantage of new features and capabilities, which can be added and made available to all customers at the same time without any disruption, effort or new hardware requirements. So, choosing a cloud based VoIP telephone system is one way to future proof your business.
Mobility and Uniformity
As we become increasingly mobile and remote work becomes standard operating procedure, companies are looking for ways to keep their team tied together even when they are physically apart. Cloud based phone systems can make remote work seamless. People working from home, hotels, or even the beach can make, take and manage a call just like they were sitting at their desk.
The difficulty in leveraging technology and telephony across many locations is another reason why cloud VoIP solutions are popular. They allow easier implementations and uniform deployments. Users have the same experience, and all your locations sound the same to callers. Four-digit dialing between offices and the ability to transfer calls from one location to another improve efficiency and customer service. In addition, locations can back each other up during peak call times or emergencies and resources in different time zones can be leveraged to meet client needs.
The cloud VoIP model provides an embedded continuity plan that’s built into your implementation. In fact there are two types of DR plans; loss of connectivity and inability to get into the office. While clients and prospects may assume that a bounced email is a technical glitch, they tend to regard a fast busy signal as a sign that a company has gone out of business. Cloud VoIP solutions allow you to protect your business’s voice just like your protect the integrity of your networks.
Learn more about ShoreTel's cloud phone solution——